Return Policy

Thank you for choosing 4 Strong Paws for your dog’s nutritional needs. We strive to provide the highest quality products and exceptional customer service. However, we understand that there may be instances where a return is necessary. Please review our return policy below.

Eligibility for Returns:

Clients must request a return within forty-five (45) days of the original purchase date.
Returns will only be accepted for products purchased directly from 4 Strong Paws.
The Client has no outstanding balance.
A Product Return Number (PRN) has been issued.
Only the most recent order placed by the client
To be eligible for a return, your item must be returned in the 4 Strong Paws packaging (original box not required).

Return Process:

If you have a 4 Strong Paws account, visit the My Account page to request a product return. If you do not have an account, please contact our customer service team via email or phone to request a return authorization. (see below for links)

Return Conditions:

Refund Process:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed directly to the original method of payment within 15 business days.
Returns that do not meet the criteria may be subject to partial refunds or rejection.

Exclusions

Policy Updates

4 Strong Paws reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.